Refund policy

SpanWall is made and sold by Starfall Forge. Orders are processed by Paddle, our merchant of record.

Try before you buy

Every copy of SpanWall includes a free 14-day trial of everything, so you can check it works with your monitors before paying.

SpanWall Pro and SpanWall Link

If SpanWall isn't right for you, ask for a refund within 30 days of your purchase and you'll get your money back in full. No questions asked. Your licence is cancelled once the refund is made.

Custom pets

Custom pets are made by hand from your photos. You can cancel for a full refund any time before we start making your pet. Once it's delivered, if you're not happy with it, we'll remake it once for free; if you're still not happy after that, we'll refund you.

How to ask for a refund

Email us with your order number (it's in your receipt email). You can also contact Paddle, who processed your payment, through the help link in your receipt (paddle.net). Refunds go back to the original payment method, usually within 5–10 business days, depending on your bank.

Last updated: November 2026